§ 01 The promise
Every MacroDeck license purchase — Solo ($15), Family ($25), Team ($99) — comes with a 30-day, no-questions-asked refund. The clock starts the day your receipt is issued by Stripe.
We don't make you fill out a form, submit a ticket, or justify your decision. Send us an email in any language, we reply, we refund.
§ 02 How to request one
Email hello@macrodeck.app from the address you used when you bought. Include:
- The word "refund" somewhere in the subject or body (helps us prioritise)
- Your order number or the approximate purchase date (optional — we can find it)
That's all. You don't need to tell us why. If you want to tell us why, we'd genuinely like to know — it helps us build a better product — but it is never a condition of the refund.
§ 03 How fast
- We process the refund request within 24 business hours of your email
- Stripe returns the money to your original payment method
- Your bank typically makes it available within 5-10 business days, depending on your bank and card network
If you haven't seen the refund after 10 business days, email us again and we'll chase Stripe on your behalf.
§ 04 What gets refunded
The full amount you paid, in the same currency you paid in. That includes any VAT or sales tax charged at checkout — it all comes back.
§ 05 What happens to your license
Once refunded, your license key stops being valid. The app will still let you view existing recordings (read-only), but record and playback stop working. We do this automatically — no follow-up action on your part.
If you change your mind later, you're always welcome to buy again at the standard price.
§ 06 After day 30
We're not obligated to refund after 30 days, but we will in these cases:
- The app has a critical bug that makes it unusable on your setup and we can't fix it in a reasonable time
- You purchased during an outage or a broken checkout flow that charged you unfairly
- You genuinely didn't know the app existed on your account (e.g. a gift/team purchase that never reached you)
Outside those, after day 30 we'll usually offer store credit toward a future tier upgrade as a goodwill gesture, or work with you on a partial solution. Ask. A human decides.
§ 07 What we won't do
- Require you to uninstall or prove you uninstalled — your data is yours
- Ask for feedback as a condition of refunding — we'll ask once as a courtesy, that's it
- Charge a restocking fee, processing fee, or any other hidden cost
- Refuse a refund because the app "worked as described" — if you're unhappy in the first 30 days, that's enough reason
§ 08 Statutory rights
If you live in the UK, EU, or another jurisdiction with consumer-protection laws that grant you stronger rights than this policy, those laws take precedence. This policy is in addition to — not a substitute for — your statutory rights. For example, UK consumers have an automatic 14-day right to cancel a digital purchase under the Consumer Rights Act; our 30-day window is longer and more generous, but the statutory 14 days is yours unconditionally.
§ 09 Chargebacks
If you initiate a chargeback through your bank instead of emailing us, Stripe gets involved, fees add up, and we lose time — but we don't hold that against you. We'll still honor the refund. We'd simply prefer a quick email first; the email route is faster for everyone.